Sea Maui has taken extraordinary measures to ensure your health and safety while on board

Our vessels load directly from the sands of Ka’anapali Beach, not at a dock or harbor. This means you will need to walk down into the wet sand and into the water a few steps before reaching our dropdown staircase to board our boats. We do not recommend our trips for those with mobility issues or anyone who may have trouble walking on their own/unassisted. In certain circumstances we will change our boarding location due to weather/beach conditions if needed. If there is a change in boarding location each guest will be notified using the phone number and email provided during the booking process. Permits to load from Lahaina Harbor or other locations are limited and we cannot guarantee the ability to change locations if poor beach loading conditions arise. ⛵️

All trips are barefoot, we will collect your shoes during the boarding process. We recommend wearing flip flops or sandals as your footwear will be placed together in a bin for storage during the trip. Shoes worn for medical purposes may stay on, just keep in mind they will get wet and sandy. ❌👠

Check in at our “Sea Maui” kiosk located between Leilani’s and Hula Grill along the beach walk at Whaler’s Village Shopping Center. If you’re driving, we do validate parking up to 4 hours for the Whaler’s Village parking structure. Just bring your ticket and present that at CHECK IN so we can validate that for you. We do not have the ability to validate parking after our sunset trips return. PLEASE be sure to present your ticket before departure. Any additional parking fees beyond 4 hours will be the responsibility of the guest. Mahalo! 🚙🎫

Yes. In order to participate in our snorkeling activities we do require that our guests can swim on their own. You don’t have to be a strong swimmer as we do have many flotation options available to assist, however you must have some swimming ability to snorkel. All of our snorkel locations are offshore where the boats will tie up to a mooring or drop anchor. These locations are anywhere from 25ft-40ft deep so you will not be able to touch bottom at any point during your snorkel trip. 🏊‍♀️

Yes. We include all the necessary gear you will need for snorkeling including masks, snorkels, fins, and flotation devices. We do not provide prescription masks or masks that fit over eyeglasses, we recommend visiting The Snorkel Store for rental options (mention Sea Maui for a discount 🤙🏾). We carry junior size fins for small kids all the way up to size 15 for adults. For flotation we have pool noodles, inflatable snorkel life vests, kids water wings, and boogie boards. If you prefer that your small child wear a form fitting swim vest we recommend you bring your own as the many different sizing options do not allow us to stock them on board. Due to United States Coast Guard recommendations we do not allow full face mask snorkels to be used from our vessels. 🤿

No problem! We do require a 48 hour notice for a full refund. In certain circumstances we may be able to still provide a full or partial refund within the 48 hour window, we handle those situations case by case. If you need to cancel for any reason, regardless of timeframe, please call us at (808) SEA-MAUI so we can go over options with you. Many times we are able to resell the seats, cancel the catering that was ordered for your trip, etc. If a reservation is not cancelled and a guest “no shows” we will not be able to offer any type of refund. We will do our best to work out a solution! We don’t enjoy keeping a payment from a guest that didn’t get to experience a trip with us, but we also don’t like to lose money either. We’re very fair and understanding, we realize that plans change. Please let us know as soon as possible so we can help you salvage your payment. 💰 🤙🏾

We operate whale watching trips from Dec 15th – April 14th. Prime time for whales is typically February but we do still see whales daily from Dec-April. All of our half day snorkels and sunset trips include whale watching during this time. We also offer 2 “whale watching only” tours at 11am and 2pm daily.🐋

Typically most healthy pregnant women will not have any issues on our sailing or snorkeling trips. We do always advise that you clear your activities and plans with your doctor before traveling. Although our snorkel locations are typically very calm, certain days you may be required to swim against a current and/or swim to reach the best snorkeling area etc. We do offer many options for flotation and have multiple crew members in the water to assist if necessary. 🤰

Obviously weather plays a major factor in the operation of our vessels and the overall enjoyment of our trips. Although we are lucky to have the best weather on the planet, certain days weather, ocean conditions or beach conditions may force us to cancel. Our captains and the entire Ka’anapali fleet are constantly monitoring for rain, wind, waves, swell, and beach conditions. Some days the weather may look perfect but the surf or beach conditions may be too dangerous to safely load passengers from the sand or let passengers in the water at our snorkel locations. We do not take cancellations lightly and realize your time on Maui is valuable. We always do our very best to balance these decisions and try to make these calls as early as possible so that our guests can make other plans. Of course if we do cancel your trip we will offer the option of rescheduling or a full refund will be issued. Reservations made through 3rd party resellers may take longer to refund, we always advise that you double check with your booking agent to ensure they’ve processed the refund on their end after Sea Maui notifies them of the cancellation. If you are concerned with weather conditions at anytime, please feel free to call us at (808) SEA-MAUI. Mahalo! 💨 🌧 🌊

Sea sickness is real and don’t let anyone tell you otherwise 😂 . Unfortunately we do run across the random passenger that will experience this uncomfortable condition during our trips. Even though catamarans have 2 hulls and are much more stable than monohull boats, we do tend to see some sea sickness here and there. A lot of factors go into what “we think” causes sea sickness but one remedy almost always works, dramamine! Motion sickness pills work wonders BUT you cannot wait until you feel sick to take them, by then it’s too late. We recommend if you are prone to sea sickness and still want to battle it out, take your motion sickness pill BEFORE getting on board. Just like any other pill, it takes some time to work. Of course we recommend speaking with your doctor before taking any type of drug, especially if you are taking any other type of medication. We also recommend the non-drowsy versions because we’d like you to be awake to experience the awesomeness of Maui!