The Umauma Experience is committed to your safety both on and off the course. Below is a list of guidelines we are following to help keep you safe in the fight against COVID.

Face masks are required indoors and when social distancing is not possible.
Hand sanitization stations have been placed throughout the property for guests to disinfect their hands.
Vans and helmets are cleaned with CDC approved disinfectants between each tour.
Equipment is cleaned and disinfected according to manufacturer’s recommended guidelines.
A simple health screen consisting of a few questions and a temperature check is conducted upon entering the Visitor Center and checking in.
Staff are encouraged to stay home if they are not feeling well or have a mild temperature.
We utilize digital waivers to help reduce touchpoints during the check-in process.

24 hour cancellation policy: Bookings cancelled less than 24 hours before tour time will be charged in full

Zip lining is an exhilarating way to see the beauty of the Umauma River from a truly unique aerial perspective. Originally developed to allow biologists to observe the natural world high in the formerly inaccessible treetops, zip lines are steel wire cables that extend between tree trunks or cliff faces. Participants are securely strapped into a harness, which is utilized to slide down one of these cables at an angle of descent that allows riders to reach speeds upwards of thirty miles per hour. The longest cables at The Umauma Experience extend to more than Twenty Two Hundred feet.

Our Zipline tours generally last somewhere between One -and-a-half hours to Three Hours. The tour length varies for each tour. Combination adventures can of course last longer. Instruction and travel time can add some additional time for each tour.

We put every effort into your experience to make it as safe as possible. Our extensively trained safety experts ensure that all participants are properly outfitted with the latest safety gear, including helmets and harnesses. Our top-of-the-line equipment is meticulously inspected and maintained. Our first-aid-certified guides have hundreds of hours of safety training under their belt.

Our professional English-fluent guides instruct guests in all proper safety procedures and provide tips for effectively gliding down the zip line.

Most everyone will enjoy the once-in-a-lifetime thrills of ziplining, but some weight, minimum 35 pounds maximum 275, age minimum 4 years old, do apply – remember to inquire about these restrictions when booking your reservation. People who have a history of a neck or back injury, or women who are pregnant may not participate. Ages 4-12 must be accompanied by a guardian, 13-17 the guardian must be present on property. All tours are conducted by our trained guides.

Closed-toe footwear, such as sneakers of hiking boots should be worn. Be sure to tie back long hair. Glasses should be secured with a strap. Make sure you remove any sharp objects from your pockets.

Yes. Our tour runs rain or shine. We have rain shelters at each platform for the comfort of each guest.

Space on our tours is based on availability. During our busy seasons, we recommend making a reservation at least a week in advance. Our website will show you an updated calendar of what tours we have available and the time slots. During our slower season, depending on when you want to join us, 48 hours in advance is perfectly fine. Keep in mind, we do have a strict 24-hour cancellation policy to cancel and receive a full refund.

It all depends on your preference. Both the morning tours and the afternoon tours are equally great! You will be doing the same course no matter the time you choose. Each of our tours have a 45-minute prior check-in time, so if you are on the west side (Kona/Waikoloa), it will take about 1hr 45 minutes to 2 hours to get to our location. Coming from the East (Hilo) side of the island will take at least 30 minutes. So, when planning your experience and choosing a tour time, be sure to factor in the drive time as well.

Of course! Each of our tours are 2 to 2.5 hours long. We have a 9:30 am ATV tour that finishes at 11:30am, giving you the opportunity to jump on our 1 pm Zipline Tour. If you would like to start the morning off ziplining, you can reserve our 10 am Zipline Tour ending at about 12 pm or 12:30 pm, then end the day on our 1 pm ATV Tour. Either way, you can enjoy a fun-filled family day with us.

Safety is our #1 priority, for both our guides and all our guests. To ensure a safe but fun experience we have our weight limits of 35 pounds to 275 pounds, no more or no less.

Our ATV tours are 1.5 hours. Our 9 Line Zipline tours are 2 to 2.5 hours, the 4 Line Zipline tour is 1.5 to 2 hours. The Zip & Dip combo tour is 3.5 to 4 hours. (10am - 12pm Zipline/ 12:30pm - 2:30pm Dip)

Unfortunately, not currently. Transportation is in the works, and we hope we can get something going soon.

No

Yes, all our tours are guided. There are two guides on the ATV Tour: one will lead the tour and set the pace for the adventure; the second guide will be at the end of the fleet, making sure everyone stays on course and is having a good time. Our insurance requires all our drivers to have a valid driver's license. Being that a 16-year-old is not legally an adult yet, we cannot have a minor pack any other members in our vehicles, but they are more than welcome to drive their own ATV (if they have a valid license).

Children 13 years and older can go on the Zipline tour on their own, if a parent or guardian remains on the property until that tour is complete. If a child gets nervous or scared and wants to ride with an adult, they have the option to ride tandem with one of our trained tour guides.